🔍 Overview
Some customers notice a significant difference between the HDC (Hoth Digital Credits) cost shown during Playbook setup and the amount displayed at checkout. This article explains what is happening and how to get it resolved.
📊 How Guest Post Costs Are Estimated in Playbooks
When you configure a guest post order through a Playbook, an early-stage HDC estimate may be displayed during setup. This figure is a preliminary reference and may not reflect the final cost shown at checkout. The discrepancy between the two figures is a known issue that our team is actively investigating.
⚙️ What Is Happening
There is a known discrepancy between the HDC cost shown during Playbook guest post setup and the cost presented at checkout. The root cause of this gap is currently under investigation. Because this is an active bug, the specific reason your estimate and checkout price differ may vary, and our team will need to review your account directly to identify what occurred in your case.
✅ What to Have Ready When You Contact Support
To help our team investigate and resolve this as quickly as possible, please have the following information ready before reaching out:
- Your Playbook name — the exact name of the Playbook where the discrepancy appeared.
- The HDC estimate you were shown — the cost displayed during Playbook setup.
- The HDC amount shown at checkout — the final price presented before purchase.
- Whether you completed the purchase — let us know if you confirmed the order or if you stopped at checkout.
- Any screenshots you have — images of the estimated cost and the checkout screen are especially helpful.
Do not confirm a guest post purchase if the checkout cost is significantly higher than what you expected, until our team has had a chance to review your specific situation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.