📋 Overview
Search Atlas uses a credit-based system to power features like the AI Agent, content tools, and other platform services. Keeping an eye on your credit balance helps you plan usage and avoid interruptions. This article explains what to look for when checking your credits or quota balance and what to do if something looks off.
🔍 Checking Your Credit and Quota Balance
Your credit balance and quota information are available within your Search Atlas account. To locate this information, log in to your account and go to Avatar (top-right) → Billing → Plans & Top-ups where your usage details are summarized.
When reviewing your credit information, look for the following details:
- Total credits included in your plan
- Credits used during the current billing cycle
- Credits remaining
- The date your credits will reset
💡 Tips for Managing Your Credits
- Check your balance regularly — especially before running large-scale tasks like bulk content creation or AI Agent workflows.
- Plan high-usage tasks in advance — if you know a campaign will require significant credits, review your balance beforehand to avoid mid-task interruptions.
- Monitor your reset date — knowing when your credits reset helps you plan your usage accordingly.
🛠️ What to Do If Something Looks Off
Credits appear lower than expected: If your balance does not match what you expect based on your plan or recent usage, note your current balance, the date and time you are viewing it, and any recent tasks you have run. Our support team can investigate with these details.
Service stopped mid-task: If a tool stops unexpectedly, check whether your remaining credits are depleted. If you still have credits but the issue persists, note the task you were running, the time it occurred, and any error messages displayed so you can share these details when contacting support.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.