What Is Error 400 on the Shopify Connector?
A 400 Bad Request error on the Shopify connector means the connection request was rejected and could not be processed. This error has been observed when attempting to add a co-worker to a connected Shopify store inside Search Atlas. Because this error requires investigation on the backend, it cannot be resolved through self-serve steps alone — it needs to be escalated to the Search Atlas technical support team.
What to Expect
Once you report the issue, the technical team will investigate the connector configuration on the backend and work to resolve the error. You do not need to disconnect or reconnect your Shopify store, and you should avoid making changes to your connector settings while the investigation is in progress, as this may complicate the troubleshooting process.
What to Have Ready Before Escalating
To help the technical team resolve your issue as quickly as possible, please gather the following information before reaching out:
- Your Search Atlas account email address
- The name of the Shopify store affected by the error
- The email address of the co-worker you were attempting to add when the error occurred
- The exact error message displayed (a screenshot is ideal)
- The date and approximate time the error first occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.