🔍 Overview
Some users have reported that custom text added inside the Report Builder does not save correctly — edits appear to apply but then silently revert, or the changes are lost after refreshing the page. If you are experiencing this issue, please reach out to our support team so we can investigate and resolve it for your account directly.
⚙️ What Was Causing This
Custom text in the Report Builder was not persisting reliably for some users, causing edits to appear to save but then revert. The root cause of this behavior has not been fully characterized and may vary by account or configuration. Our support team will work with you to identify what is happening in your specific case.
✅ Steps to Resolve the Issue
- Document what you are seeing. Note exactly when the text reverts — for example, immediately after saving, after a page refresh, or after logging back in. This information will help our team investigate.
- Attempt to save your custom text again. Navigate back to the Report Builder, re-enter your custom text, save the report, and refresh the page to check whether the changes persist.
- Contact our support team if the issue continues. If your custom text is still not saving after retrying, reach out to us with details about your account, the report affected, and what you observed. Our team can look into the issue on the back end.
💡 Tips to Prevent This Going Forward
- Always confirm your changes have saved by refreshing the page after saving — your custom text should still appear after a full reload.
- If you encounter an error when saving, do not close the page immediately. Try saving again before navigating away.
- Keep a copy of any important custom text outside the platform until the issue is confirmed resolved for your account.
🆘 Still Having Trouble?
If you have followed the steps above and your custom text is still not saving, please contact our support team via the chat widget so we can investigate further and apply a fix for your account.