If your Report Builder PDF export fails or a public share link sends viewers to a login page, follow the section below that matches your symptom. Some issues have already been patched; one has a fix in progress.
Note: This article covers Report Builder only. If you are troubleshooting a PDF export failure in the GBP Audit Report, that is a separate issue (tracked as GBP-1225) resolved at the platform level — contact support if you still see that error.
🔍 Identify Your Symptom First
Match your symptom before following any steps — each issue has a different fix:
- PDF export fails (logged-in user): clicking Export returns a 404 error, the file never downloads, or the button shows no response.
- Shared link opens directly to the login page: opening a public share link sends the viewer to the Search Atlas login page instead of displaying the report.
- Refresh button inside a shared report crashes to login: the viewer successfully opened the shared report, but clicking a Refresh control inside a section (e.g., AI Summary) redirected them to the login page mid-session.
- Public share viewer cannot export PDF: someone viewing a report via a public share link clicks Export to PDF and receives a permission error from the generate-pdf request.
📄 Fix a Failed PDF Export (Logged-In User)
Follow these steps if your PDF does not download or returns an error while you are signed in:
- Reload the Reports → Report Builder (Report Builder) page and wait for the report to fully render before starting the export.
- Click Download .CSV again. Do not navigate away while the export is processing.
- Clear your browser cache, open a fresh tab, and retry the export.
- If the report spans a large date range or contains many widgets, shorten the date range and export again.
A successful export triggers a PDF download in your browser within a few seconds. If no download appears after 30 seconds, go to the If the Issue Persists section below.
🔗 Shared Link Opens Directly to the Login Page
If a public share link sends viewers to the login screen on the very first load, regenerate your share link:
- Open the affected report in Reports.
- Click the Share & Export button in the report (Reports → Report Builder → open report (Executive Summary)).
- Select Generate New Link, or toggle the public link off and then back on if no regenerate option is shown.
- Copy the new link and replace the old one everywhere you previously shared it.
- Test the new link in a private/incognito window to confirm it loads the report without prompting for login.
The new link opens the report directly for anyone who has the URL — no login required.
🔄 Refresh Button Inside a Shared Report Crashes to Login
Previously, a Refresh control was exposed inside certain sections of a public shared report (such as AI Summary). When a viewer clicked it, the session would crash and redirect them to the login page mid-session.
This has been fixed at the platform level — the Refresh button has been removed from public shared reports, so no action is required on your end. If you still see a Refresh button on a shared report or experience a redirect-to-login mid-session, contact support with the report URL so the team can investigate.
📤 Public Share Viewer Cannot Export PDF
If a viewer accessing a report via a public share link clicks Export to PDF and receives a permission error (the generate-pdf request is rejected), this is a known issue with a fix currently in progress but not yet released.
There is no self-service workaround available at this time. Contact Search Atlas Support via the in-app chat and include the share link and a screenshot of the error. The team will confirm the case and notify you when the platform update is released. In the meantime, exports performed by a signed-in user on the report owner's account continue to work normally.
⚠️ If the Issue Persists
If any symptom continues after completing the steps above, gather the following before contacting support:
- The name of the report and the exact error message or behavior you see.
- A screenshot of the error, if possible.
- Your browser name and version, and your operating system.
- Whether you are signed in or viewing via a public share link.
Reach out to Search Atlas Support via the in-app chat so the team can investigate your specific report configuration.
🎯 You now know how to handle PDF export failures, shared-link login redirects, the resolved Refresh-button crash, and the pending public-share PDF export issue in Report Builder. For a full walkthrough of Report Builder features and sharing options, see the Report Builder Overview article.