Overview
If one or more of your domains are not linking correctly to Google Search Console (GSC) inside the Report Builder, a broken or incomplete OAuth connection is usually the cause. This article explains what to check and what information to have ready so our team can resolve the issue quickly.
Before You Begin
- Make sure you are logged in to Search Atlas with the account that has access to GSC for the affected domains.
- Confirm you have the appropriate permissions in Google Search Console for each domain you want to link.
- Have your Google account credentials ready, as you may be prompted to re-authenticate during reconnection.
What to Try First
- Log in to your Search Atlas account and navigate to Report Builder.
- Open the report that contains the domain with a broken GSC connection, or create a new report for the affected domain.
- Locate the Google Search Console integration option within your report.
- If you see an option to disconnect or remove the existing GSC connection, do so — this removes only the OAuth link between Search Atlas and GSC, and does not affect your underlying Google Search Console data or account.
- After disconnecting, look for an option to reconnect or add the GSC connection again. Follow the on-screen prompts to authenticate with the Google account that has access to the affected domain, and grant the requested permissions.
- Once reconnected, verify that GSC data is now appearing correctly in the report.
- If you manage multiple affected domains, repeat these steps for each domain separately.
If the Issue Persists
If the GSC connection still fails after attempting the steps above, please escalate to our support team. To help us resolve the issue as quickly as possible, have the following ready:
- The exact domain(s) that are failing to connect
- The Google account email used to authenticate GSC
- Any error message you see during the connection attempt (copy the exact wording)
- The timestamp of when you last attempted to connect
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.