🔍 What Is the 'No Quota' Error?
If your heatmaps stop refreshing and you see a no quota error message, it does not always mean you have run out of heatmap credits. In many cases, this error is triggered by a payment processing issue on your account, even if your plan appears active and your quota looks normal inside the platform.
This is a known issue our engineering team has identified and resolved for affected accounts. However, if you are still seeing this error, the steps below will help you fix it.
💳 Why a Payment Issue Causes This Error
Search Atlas links your heatmap quota to the billing status of your account. When a payment fails, is delayed, or is flagged for review, the system can automatically pause heatmap grid refreshes and display a quota error — even if your dashboard still shows available credits. This can affect:
- Scheduled heatmap refreshes that stop running silently
- New heatmap grids that appear to confirm successfully but never generate
- Existing grids that have not updated since their creation date
✅ How to Resolve the Error
- Check your billing status. Go to your account settings and confirm that your payment method is valid and your most recent invoice has been paid successfully. Look for any failed payment notifications or overdue invoices.
- Update your payment method if needed. If a charge has failed, add a new card or retry the payment. Once the payment is confirmed, your account billing status will update.
- Wait up to 15 minutes. After a successful payment, the system needs a short time to re-authorise your quota. Your heatmap refreshes should resume automatically.
- Trigger a manual refresh. Navigate to Left sidebar → Local → Local SEO Heatmaps, open the affected heatmap project, and manually request a refresh to confirm the error has cleared.
- Verify the heatmap is generating. If the refresh runs without an error message, your quota has been restored. Allow up to a few hours for the full grid to populate depending on the size of your project.
🛠️ What If My Payment Is Fine but the Error Persists?
In some cases, accounts with a clean billing history have still encountered this error due to a backend quota-rejection loop. This means the system incorrectly marked your quota as exhausted and continued rejecting refreshes automatically. Our engineering team has deployed fixes for this issue, but a small number of accounts may still be affected.
If your payment is up to date and the error has not cleared after following the steps above, your account may need to be manually reviewed and reset by our team.
⚠️ Important Things to Know
- Heatmap grids that were skipped during the error period will not backfill automatically — you will need to trigger a manual refresh for affected projects.
- The error message shown in the platform currently does not distinguish between a true quota limit and a billing-related block. An improved message is planned for a future update.
- Your heatmap credit count displayed on the dashboard may look unaffected even when this error is active, which is why the root cause is easy to miss.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.