📋 Overview
Some users experienced an issue where downloading a PDF from Report Builder produced a blank or empty file. This affected all reports across the account, including monthly and client reports. A fix has been deployed to production and the issue is now resolved.
🔍 Is This Still Happening to You?
If you are currently seeing blank PDF downloads from Report Builder, try the steps below before contacting support. In most cases, the issue is resolved and a simple retry will produce a correct PDF.
- Refresh the page. Close any open report tabs and reload the Report Builder page in your browser.
- Clear your browser cache. Cached files can sometimes cause stale behaviour. Clear your cache and cookies, then log back into the platform.
- Try a different browser. If the blank PDF persists in your current browser, open the platform in an alternative browser (for example, switch from Chrome to Firefox, or vice versa) and attempt the download again.
- Re-generate the report before downloading. Open the affected report in Reports and trigger a fresh export rather than re-downloading a previously generated file.
- Test with a different report. Try downloading a different report to confirm whether the issue is isolated to one report or affects all reports in your account.
✅ Confirmed Fix
This blank PDF export issue was identified, escalated to the engineering team, and fully resolved. The fix is live in production for all accounts. You should now be able to download complete, correctly rendered PDFs from Report Builder without any further action required on your end.
⚠️ When to Contact Support
If you have followed the steps above and are still receiving blank or empty PDFs, the issue may be specific to your account or a particular report configuration. Please reach out to our support team for further assistance.