🔍 Overview
Some users of the Agency Hub's Site Analysis Lead Capture Widget experienced an issue where entering a valid domain returned null or zero values across all metrics, making the widget appear broken or unusable. This was a confirmed platform-level bug that has since been resolved by Search Atlas engineering.
⚙️ What Was Happening
The Lead Capture Widget, accessible via More Features → Agency Hub (Agency Settings), is designed to analyze a prospect's website and display SEO data in real time. During a specific period, a defect caused the widget to fail to retrieve site data for valid domains, returning empty or zero results instead. This affected agencies relying on the widget for client-facing lead generation.
This issue was tracked and resolved internally by the Search Atlas engineering team. The fix has been released to production.
✅ What You Should Do Now
- Navigate to More Features → Agency Hub (Agency Settings) in your platform sidebar.
- Locate the Site Analysis Lead Capture Widget section on that page.
- Test the widget by entering a valid domain to confirm that site analysis data is now returned correctly.
- If you have the widget embedded on an external site, ensure you are using the most recently generated embed code from this section, as older versions may not reflect the fix.
- Clear your browser cache or try in a private/incognito window if the issue appears to persist after refreshing.
📋 If the Problem Persists
The engineering fix has been confirmed as released, so the vast majority of users should see correct data immediately. However, if you continue to experience null or zero values for valid domains after following the steps above, this may indicate a separate configuration issue specific to your account or embed setup.
- Confirm the domain you are testing does not have unusual configurations such as access restrictions, parked status, or a very recent registration that may limit available data.
- Verify that your widget embed code is up to date by revisiting More Features → Agency Hub (Agency Settings) and regenerating the embed snippet if needed.
- Try testing with a well-established domain to rule out domain-specific data availability.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.