🔍 Overview
If your website domain is failing to process inside Search Atlas, the issue may not be with the platform itself — it can often be traced back to stale or corrupted data stored in your browser's cache. This article walks you through how to identify and fix the problem quickly.
⚠️ Symptoms of This Issue
- Your domain appears stuck on "processing" and never completes.
- You see an error message when adding or verifying a domain in Search Atlas.
- The same domain processes successfully in a different browser or device.
- Reloading the page does not resolve the problem.
💡 Why This Happens
Your browser stores temporary files, cookies, and cached data to help pages load faster. Over time, this stored data can become outdated or corrupted. When Search Atlas tries to process a domain, your browser may serve old, conflicting data instead of sending a fresh request to our servers — causing the processing step to fail or stall.
🛠️ How to Fix It
Follow these steps to clear your browser cache and retry the domain processing:
- Open your browser settings. In most browsers, you can do this by pressing Ctrl + Shift + Delete on Windows or Cmd + Shift + Delete on Mac.
- Select the correct time range. Choose All time to make sure all relevant cached data is removed.
- Check the right boxes. Make sure at minimum the following are selected: Cached images and files, Cookies and other site data.
- Clear the data. Click the confirm or clear button to complete the process.
- Close and reopen your browser. Fully quit the browser — do not just close the tab — then reopen it.
- Log back in to Search Atlas. Go to app.searchatlas.com, sign in with your credentials, and navigate back to your domain settings.
- Retry the domain processing. Attempt to add or process your domain again.
✅ Additional Troubleshooting Steps
If clearing your cache does not resolve the issue, try the following:
- Use a different browser. Test the domain processing in an alternative browser such as Chrome, Firefox, Edge, or Safari to determine if the problem is browser-specific.
- Disable browser extensions. Ad blockers, privacy tools, or VPN extensions can sometimes interfere with platform requests. Try disabling them temporarily and retry.
- Use an incognito or private window. This loads the platform without any cached data or active extensions, which helps isolate the cause.
- Check your internet connection. An unstable connection can interrupt the processing request. Switch networks if possible and try again.
🙋 Still Having Trouble?
If you have followed all of the steps above and domain processing is still failing, our support team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.