🔍 Overview

If OTTO is not displaying all of the Google Ads accounts you manage, the most effective fix is to disconnect and reconnect your Google Ads integration. This forces OTTO to re-fetch the full list of accounts associated with your Google credentials, including any accounts that were added after your initial connection.

⚠️ Why Accounts Go Missing

There are a few common reasons why some Google Ads accounts may not appear inside OTTO:

• New accounts were added to your Google Ads Manager (MCC) after the initial integration was set up.
• Your Google session token has expired or lost access permissions.
• The integration was originally connected with a Google account that does not have full visibility across all managed accounts.
• A permission change occurred at the Google Ads account level after the connection was established.

🛠️ How to Disconnect and Reconnect Google Ads

Follow these steps to refresh your Google Ads connection inside OTTO:

1. In the left sidebar, click OTTO SEO and then open SEO Automation to open the OTTO dashboard.
2. Locate the Google Ads integration section on your OTTO setup or settings panel.
3. Click the Disconnect button next to your current Google Ads connection.
4. Confirm the disconnection when prompted. This will not delete any existing OTTO configurations — it only removes the Google Ads data link.
5. Once disconnected, click Connect Google Ads (or the equivalent reconnect option).
6. You will be redirected to a Google authentication screen. Make sure you sign in with the Google account that has Admin or Manager-level access to all of the accounts you want to appear in OTTO.
7. Grant all requested permissions on the Google authorization screen. Skipping any permissions may limit which accounts are visible.
8. After authorization, return to OTTO and verify that all expected Google Ads accounts are now listed.

✅ Tips to Ensure All Accounts Appear

To get the best results when reconnecting, keep the following in mind:

• Use your MCC (Manager) account credentials when authenticating. Connecting with a standard account will only show accounts directly tied to that single login.
• Make sure the Google account you use has been granted at least Read access to every sub-account you want OTTO to display.
• If you manage accounts across multiple Google logins, you may need to consolidate access under one Manager account before reconnecting.
• After reconnecting, allow a few minutes for OTTO to fully sync and populate all account data.

🔄 Still Missing Accounts After Reconnecting?

If one or more accounts are still not showing after a fresh reconnection, check the following before reaching out for support:

• Confirm the missing account is actively linked to the Google login used during reconnection — log in to ads.google.com and verify the account appears there.
• Check that the account status is Active and not suspended or cancelled inside Google Ads.
• Make sure no two-factor authentication or security alert is blocking the Google session.

If everything looks correct in Google Ads but the account is still absent in OTTO, our support team can investigate further. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.