🔍 Overview
This article covers two common situations: cancelling your Search Atlas free trial and understanding which features are available on your current plan. If you also ran into an issue with the OTTO SEO WordPress plugin, we address that too.
📋 What Happens When You Cancel a Trial
If you are currently on a free trial, you can cancel at any time without being charged. Here is what to expect:
- No immediate lock-out: After cancelling, you retain access to your account and its data until the end of your trial period. You will not be cut off the moment you hit cancel.
- No charge: As long as you cancel before the trial period ends, your payment method will not be billed.
- Data retention: Your projects, reports, and settings are saved. If you decide to resubscribe later, your work will still be there.
🛠️ How to Cancel Your Trial
- Log in to your Search Atlas account.
- Click your avatar in the top-right corner and select Billing → Plans & Top-ups.
- Locate your active trial plan and click Manage Subscription.
- Follow the on-screen prompts to confirm cancellation.
- You will receive a confirmation message once the cancellation is processed.
If you do not see a cancellation option or encounter an error during the process, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
📊 Understanding Plan Feature Limitations
Search Atlas offers several plan tiers, and not all features are available on every plan — including the Starter plan. If you find that a feature you need is locked or unavailable, here is how to check your options:
- Review your current plan: Go to your avatar in the top-right corner and select Billing to see which features are included in your plan.
- Compare plans: Visit the Pricing page from within the platform or at searchatlas.com to compare feature availability across plans.
- Upgrade your plan: If a feature you need is on a higher tier, you can upgrade directly from the Billing page (accessed via the top-right avatar menu). Upgrades take effect immediately.
- Missing feature on all plans: If the feature you need does not appear on any plan, our team wants to hear about it. Reach out via the chat widget so we can log your feedback.
⚙️ OTTO SEO Plugin Issue on WordPress
Some users have reported that installing the OTTO SEO WordPress plugin caused unexpected behaviour in their WordPress dashboard. Here is what you should know:
- Your Search Atlas account is not affected: A plugin conflict on your WordPress site does not impact your Search Atlas account, your data, or your ability to use the platform.
- Deactivate the plugin first: If your WordPress dashboard is broken, log in to WordPress, navigate to Plugins, and deactivate the OTTO SEO plugin. This should restore your dashboard immediately.
- Troubleshoot the conflict: Plugin conflicts are often caused by theme or other plugin incompatibilities. Re-activate plugins one at a time to identify the conflict.
- Reinstall safely: Once you have identified and resolved the conflict, you can reinstall or reactivate OTTO SEO.
If deactivating the plugin does not restore your WordPress dashboard, the issue may be related to your hosting environment or another plugin. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team for further guidance.
💡 Frequently Asked Questions
- Will I lose my data if I cancel my trial? No. Your account data is retained. If you return and resubscribe, everything will be where you left it.
- Can I switch plans instead of cancelling? Yes. You can upgrade or change your plan at any time from the Billing page (top-right avatar menu → Billing) without cancelling your account.
- I was charged unexpectedly after cancelling. What do I do? This can occasionally occur due to a timing issue. Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team who can review your billing and resolve it quickly.
- Can I get a custom deal as a trial user? Custom pricing arrangements are handled on a case-by-case basis. Reach out via the chat widget to discuss your needs.
🆘 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.