🔍 Overview
Some customers see the onboarding screen every time they log back into Search Atlas, even after completing onboarding previously. This article explains why this happens and what to do if you are affected.
⚠️ Why This Happens
The repeating onboarding screen is caused by a known issue where your account's onboarding completion status is not saved correctly on the server side. This means Search Atlas cannot confirm that you have already finished onboarding, so it restarts the flow on every login. Because the root cause is a backend persistence problem, browser-side actions such as clearing your cache or switching browsers will not permanently resolve it.
🛠️ What to Do
This issue requires a backend fix applied to your account. To get this resolved as quickly as possible, please escalate to our support team with the following information ready:
- Your account email address — the email you use to log in to Search Atlas.
- Your workspace or project name — so the team can locate your account immediately.
- When the loop started — an approximate date or the earliest login where you noticed the onboarding screen reappearing.
- What you have already tried — for example, whether you completed the full onboarding flow, cleared your browser cache, or tried a different browser, and what happened each time.
Having this information ready will allow our team to investigate and correct your onboarding completion status on the backend without delay.
✅ How to Confirm the Issue Is Resolved
After our team has applied the backend fix to your account, you should be able to:
- Log in and land directly on your Search Atlas dashboard without seeing the onboarding screen.
- Close your browser, reopen it, and log back in — the onboarding screen should not reappear.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.