🗺️ Overview
Search Atlas is a self-serve platform, which means you can get started immediately after signing up — no sales call or demo required. This article explains exactly what onboarding support is available, how training works, and what to expect from your account experience.
🎯 Does Search Atlas Offer Demos?
Search Atlas does not offer pre-sale or on-request product demos. The platform is designed to be explored directly, and all paid customers receive structured onboarding resources to get up to speed quickly. There is no waitlist or scheduling process for a demo — your account is your demo.
👤 Are Dedicated Account Managers Available?
Search Atlas does not assign dedicated account managers to individual customers. Instead, every paid customer has access to a responsive support team available directly inside the platform. This model allows us to keep response times fast and support quality consistent for all users, regardless of plan size.
📚 What Onboarding Support Do Paid Customers Receive?
Once you are on a paid plan, you have access to a full suite of onboarding resources designed to get you productive as quickly as possible — even if you have no technical background. These include:
- Onboarding training calls: Scheduled sessions with a member of our team to walk you through the platform based on your goals and use case.
- Step-by-step guides: Written knowledge base articles covering every major feature and workflow inside Search Atlas.
- Video walkthroughs: Short, focused videos that show you exactly how to use key tools.
- Live chat support: Real-time help from our team available directly inside the platform whenever you have a question.
These resources replace the traditional free trial or demo model. You get hands-on access to the full platform alongside structured guidance so you never feel lost.
🆕 I'm Brand New — Where Do I Start?
If you have just signed up and are not sure where to begin, follow these steps:
- Log in to your Search Atlas account.
- Open the chat widget in the bottom-right corner of the platform.
- Type onboarding to be connected with a team member who can schedule your first training call and point you to the right getting-started resources for your goals.
You do not need any technical background to use Search Atlas. Our onboarding team is experienced at supporting customers who are completely new to SEO software.
👥 Managing Your Team Inside Search Atlas
If you want to add colleagues or collaborators to your account so they can also receive onboarding support, you can manage team access by clicking your avatar in the top-right corner and selecting Team Members (Settings). Adding teammates means everyone on your team can access guides, chat support, and training resources from their own login.
📅 Questions About Your Booked Appointments or Calendar
Search Atlas support and the chat assistant do not have access to your personal calendar, external booking systems, or any appointments you may have scheduled outside of the platform. If you are looking for details about a specific meeting time — for example, a call you booked through a scheduling link — please check the confirmation email you received at the time of booking, or visit the scheduling platform directly (such as Calendly or Google Calendar). Our team cannot look up, confirm, or modify personal calendar entries on your behalf.
💬 Still Have Questions?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.