What Is the Onboarding Loop Issue?
Some customers find themselves repeatedly redirected to the onboarding or plan-selection screen even after completing setup. This prevents access to the main dashboard and other platform features. This is a backend issue that requires our team to resolve — the information below will help you understand what is happening and how to escalate quickly.
Common Symptoms
- You are redirected to the onboarding screen every time you log in, even after completing setup.
- After completing the onboarding steps, you are sent back to an earlier onboarding page instead of reaching the dashboard.
What to Do
This issue cannot be fully resolved through browser-side actions — it requires a backend correction to your account. To get unblocked as quickly as possible, please reach out to our support team and have the following information ready:
- The email address associated with your Search Atlas account
- The exact screen or page you are being redirected to (e.g. onboarding screen, plan-selection page)
- Any error messages you see, and the date and time they first appeared
Why Does This Happen?
Being stuck in an onboarding loop is a known backend issue related to how your account's setup or subscription status is recorded. Our team will investigate your specific account and make the necessary corrections on the backend to restore your access to the dashboard.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.