📋 Overview
If you created a Search Atlas account but never finished setting it up, you may find that you cannot fully log in. Instead of reaching your dashboard, you are sent to the plan selection page. This usually means your account was started but a subscription was never activated. The good news is that an account in this state has no active billing, and you can request cancellation quickly. This article explains why this happens and exactly what to do.
🔎 Why You Are Redirected to Plan Selection
Search Atlas sends you to the plan selection page when your account exists but has not completed the activation process. Common reasons include:
- Signup was not finished: The registration began but a plan was never selected or confirmed.
- No active subscription: Without a chosen plan, there is no dashboard to load, so the platform prompts you to pick one.
- Payment was not completed: The checkout step was started but never finalized.
Because the account is incomplete, there is normally no charge associated with it. You do not need to select a plan in order to cancel.
✅ Before You Request Cancellation
Take a moment to confirm the details so the team can locate your account quickly:
- Account email: The exact email address used at signup (for example, the address shown on the plan selection screen).
- Account status: Note that you are being redirected to plan selection and cannot reach the dashboard.
- Billing: Check whether you were ever charged. Incomplete accounts typically have no active subscription.
🛠️ How to Cancel an Incomplete Account
Since you cannot reach the account settings without an active plan, the fastest way to cancel is to contact our team directly. Follow these steps:
- Do not select a plan. You do not need to choose or pay for a plan in order to cancel an incomplete account.
- Gather your details. Have the signup email address ready so we can find your account.
- Start a live chat. Click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.
- Request cancellation. Let the team know you want to cancel the incomplete account and share the associated email address.
- Confirm closure. Our team will verify the account status and confirm that it has been cancelled or removed.
💳 What Happens to Billing
Because an incomplete account has no active subscription, there is usually nothing to refund and no recurring charges to stop. If you believe you were charged in error, mention this during your chat. The team can review your account and address any unexpected billing right away.
If deactivation reports no active subscription: Accounts with no active subscription are now deactivated and have their cancellation status recorded correctly. A previously reported issue, where a cancellation attempt on an account with no active subscription could fail to complete, has been resolved. If you ever see an error indicating your account cannot be deactivated because no active subscription was found, let our team know in chat and we will complete the removal for you.
💡 Helpful Tips
- Use the correct email: Always reference the email shown at signup or on the plan selection page, as this is how we identify your account.
- Avoid creating duplicate accounts: If you only want to cancel, there is no need to register again with a new email.
- Keep confirmation: After cancellation is confirmed in chat, you can be confident no further action is needed.