🔍 Overview
If your Search Atlas subscription has expired, you may find yourself unable to log in or access your dashboard. This article explains how to reactivate your account and what to expect during the process.
⚠️ Why Your Account May Be Inaccessible
Your account becomes inactive when your subscription expires. When this happens, you may lose access to the Search Atlas dashboard until your subscription is restored.
This is a temporary state — reactivating your subscription will restore full access.
🛠️ How to Reactivate Your Account
To reactivate your expired account, please follow these steps:
- Gather the following information before reaching out: the email address associated with your Search Atlas account, the approximate date your account expired, and any error message you see when attempting to log in.
- Contact our support team so a team member can assist you with reactivating your subscription and restoring access to your account.
📋 What to Have Ready When You Contact Support
To help our team resolve your reactivation as quickly as possible, please have the following ready:
- Account email address: The email used to register your Search Atlas account.
- Account expiry details: The approximate date your account expired.
- Any error messages: The exact text of any error or message shown when you attempt to log in.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.