🔍 Understanding Your Charges
If you noticed an unexpected charge on your billing statement that you do not recognise, it may be related to your Search Atlas subscription, a plan renewal, or an add-on feature associated with your account.
Before escalating, we recommend reviewing your billing history inside the platform to confirm exactly what each charge corresponds to.
📊 How to Check Your Billing History
- Log in to your Search Atlas account.
- Click on your profile or account icon in the top-right corner of the platform.
- Select Billing from the account menu dropdown.
- View your invoices, past charges, and subscription details on the Billing page.
If a charge appears on your bank or card statement but is not reflected in your account, it may still be processing or could be related to a separate account. Our support team can investigate further on your behalf.
🎯 Accessing Your VIP Features
If you were charged for a feature or upgrade but cannot see it active in your account, first try logging out and logging back in to refresh your account state. If the feature is still not visible, our support team can verify the activation status and resolve it. When reaching out, please have the following ready:
- The email address associated with your Search Atlas account.
- The name of the feature or upgrade you were charged for.
- The charge amount and date it appeared on your statement.
❌ How to Cancel Your Subscription
- Log in to your Search Atlas account.
- Click on your profile or account icon in the top-right corner of the platform.
- Select Billing from the account menu dropdown.
- Locate your active subscription and select the option to cancel or manage your plan.
- Follow any on-screen confirmation prompts to complete the cancellation.
If you cannot locate the cancellation option or encounter an error, our support team can process the cancellation on your behalf. Please have your account email address and the date of your most recent charge ready when you reach out.
💰 Requesting a Refund
Search Atlas reviews refund requests individually. To give your request the best chance of a quick resolution, have the following information ready before contacting support:
- The exact charge amount and date it appeared on your statement.
- The email address associated with your Search Atlas account.
- A brief description of why you are requesting a refund.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.