🔍 Overview
If you manage websites on Search Atlas, you may encounter situations where some or all of your sites are deactivated, a verification deadline is applied to your account, or payments are placed on hold. This article explains what these actions mean for your account and how to work with our team to resolve them.
⚠️ Why Websites Get Deactivated
Search Atlas enforces a website verification policy to maintain platform integrity and ensure compliance with our terms of service. Deactivation can occur for the following reasons:
- Unverified websites: Websites that have not been verified within the required timeframe may be deactivated.
- Bulk account activity: Accounts managing a high number of websites may be flagged for review if verification is not completed within the required period.
- Policy compliance: Sites associated with activity that conflicts with our terms of service may be suspended pending a review.
If your websites have been deactivated, please have your account details ready and reach out via the chat widget so our team can review the specific circumstances and advise on next steps.
📋 Understanding Verification Deadlines
When you add websites to Search Atlas, each one must be verified to confirm ownership or authorised management. Verification deadlines are enforced by the platform, and if a deadline passes without verification being completed, websites on your account may be deactivated.
If you believe a deadline was applied without sufficient notice, or if you need guidance on how to work through verification for a large number of sites, our team can review your account and work with you on a resolution. When reaching out, please have the following ready:
- Your account name or email address
- The names or URLs of the affected websites
- Any deadline notices or emails you received
- A description of how far along you are in the verification process
💳 Why Payments May Be Placed on Hold
A payment hold may be applied when an account is under compliance review or when website deactivations are linked to an active subscription. Holds are a precautionary measure while account status is being resolved.
If you are experiencing a payment hold, please have the following information ready before reaching out so our team can investigate promptly:
- Your account name or email address
- The date the hold was applied (if known)
- Any related notifications or error messages you received
- A brief description of the circumstances surrounding the hold
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.