What Happened and Why
When a rollback is used to recover lost or missing pages in Website Studio, the recovery process can occasionally reintroduce content blocks that were already present on your live pages. The result is duplicated sections — most commonly appearing below the footer — that show up across pages of your project. This is a known side effect of the rollback recovery process and requires our technical team to resolve it on the backend.
What to Expect
Because this issue originates from the rollback process itself, it cannot be reliably resolved through manual editing in the Website Studio interface. Our team will need to access your project on the backend to safely remove the duplicated content without affecting the rest of your site. Once reported, our team will investigate and apply the fix directly.
How to Escalate
To help our team resolve this as quickly as possible, please have the following information ready when you reach out:
- Project name — the exact name of the Website Studio project affected.
- Affected pages — a list of specific pages (or confirmation that the duplicate appears site-wide).
- Rollback date and time — when the rollback was performed, as accurately as possible.
- Description of the duplicated content — what the duplicated section contains or looks like (e.g., a banner, a footer block, a text section).
- Any screenshots — if you are able to capture the duplicated sections, these will help our team identify the issue faster.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.