🔍 Why Reactivation May Fail
If you try to restart a Starter subscription and the payment does not go through, the cause is often incomplete 3D Secure authentication or a checkout bug that locks the country field to the United States. These issues prevent the normal self-serve flow from completing.
🛠️ What the Support Team Does
When you contact support, the billing team can manually generate a pending invoice in your dashboard. This invoice bypasses the blocked checkout and lets you finish the payment yourself.
✅ Self-Serve Steps After Invoice Is Created
- Open your dashboard and locate the new invoice marked as Pending.
- Select that invoice to open the payment page.
- Complete the 3D Secure authentication if prompted.
- Confirm the payment. Once it succeeds, your subscription will reactivate automatically.
💡 If You Do Not See a Pending Invoice
The pending invoice is created only after the billing team intervenes. If no pending invoice appears, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team so they can generate one for you.