## 🔍 Why Reactivation May Fail

If you try to restart a Starter subscription and the payment does not go through, the cause is often incomplete 3D Secure authentication or a checkout bug that locks the country field to the United States. These issues prevent the normal self-serve flow from completing.



## 🛠️ What the Support Team Does

When you contact support, the billing team can manually generate a pending invoice in your dashboard. This invoice bypasses the blocked checkout and lets you finish the payment yourself.



## ✅ Self-Serve Steps After Invoice Is Created

1. Open your dashboard and locate the new invoice marked as **Pending**.
2. Select that invoice to open the payment page.
3. Complete the 3D Secure authentication if prompted.
4. Confirm the payment. Once it succeeds, your subscription will reactivate automatically.

## 💡 If You Do Not See a Pending Invoice

The pending invoice is created only after the billing team intervenes. If no pending invoice appears, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team so they can generate one for you.