Overview
This article covers three related billing topics that sometimes occur together: how the BLUEPRINT-SPECIAL promo code works, what to do when a plan downgrade does not complete, and how partial refunds are handled. If you have experienced any of these issues, read each section carefully before reaching out to support.
How the BLUEPRINT-SPECIAL Discount Code Works
The BLUEPRINT-SPECIAL promo code applies a limited-time promotional discount to your subscription. After the promotional period ends, your subscription renews at the standard full price for your plan.
- The discount is temporary and is automatically removed after the promotional period.
- The code is not a permanent or recurring discount.
- If you were charged the full price after the promotional period, this is expected behaviour and not an error.
To check whether the code was correctly applied and when the promotional period started or ended, follow these steps:
- Click your avatar in the top-right (Account Menu) and open the Billing section.
- Review your invoice history to find the charge in question and note the billing date.
- Compare the billing date against the date you first applied the BLUEPRINT-SPECIAL code — if the charge occurred after the promotional period, the full price is correct.
- If the charge occurred within what you believe was the active promotional period, note the exact charge amount, the date, and the invoice number, then contact our support team so an agent can verify the application of the code and confirm whether a discrepancy exists.
What to Do If Your Plan Downgrade Is Not Completing
Some customers have reported that attempting to downgrade their plan does not complete successfully. This type of issue has been caused by platform bugs that our engineering team works to resolve.
If you encounter this issue, follow these steps:
- Refresh the page and wait a moment before trying again.
- Clear your browser cache or try a different browser.
- Attempt the plan change again from your avatar in the top-right → Billing → Plans & Top-ups (then click the Change Plan button).
- If the downgrade still does not complete after these steps, contact our support team so they can process the plan change on your behalf.
If the issue persists, it may be isolated to your account and our team can resolve it manually.
How Partial Refunds Are Processed
If you were charged an incorrect amount — for example, the full plan price when you expected a discounted rate — you may be eligible for a partial refund. Refunds are not self-serve and must be reviewed and approved by our support team.
To request a refund, prepare the following before contacting support — having this information ready allows the agent to locate your billing record and process a resolution faster:
- Open your Billing section and locate the specific invoice you believe is incorrect.
- Note the invoice number, charge amount, charge date, and the promo code you used (BLUEPRINT-SPECIAL).
- Compare the charged amount against the discounted rate you expected — calculate the difference so you can state the amount you believe was overcharged.
- Contact our support team with all of the above details. An agent will verify the charge against your account history and, if an overcharge is confirmed, will approve and issue a partial refund to your original payment method.
When a refund is approved:
- The refund is returned to your original payment method.
- Processing times depend on your bank or card provider.
- You will receive confirmation once the refund has been approved.
Summary: What Our Team Can Do for You
In verified cases where these issues occurred together, our support agents were able to:
- Clarify how the promotional discount was applied to the account.
- Manually process a plan downgrade when the self-serve option was not working.
- Review billing history and issue a partial refund where an overcharge was confirmed.
If you are experiencing any of these issues and need hands-on assistance, please contact our support team via the chat icon in your dashboard and we will be happy to help.