Overview
This article covers two separate issues you may encounter in Search Atlas: a deleted project that continues to appear in the Active Projects list, and Google Search Console (GSC) sites that do not appear in the connection list despite verified ownership. If you are experiencing either of these problems, our support team can investigate and resolve them on your behalf.
Issue 1: Deleted Project Still Appears in Active Projects
If you have deleted a project but it continues to show in your Active Projects list, this is a known issue that our support team can look into directly. Before reaching out, try the following basic steps:
- Perform a hard refresh of the page or sign out and back in to rule out a temporary display issue.
- Check whether the project can be opened. If it loads normally, try deleting it again and wait for any on-screen confirmation before navigating away.
- If the project still appears after signing back in, contact support and provide the project name so our team can investigate.
Issue 2: GSC Sites Not Appearing in the Connection List
If your Google Search Console properties do not appear when you try to connect GSC to Search Atlas, this may be related to your GSC integration setup. Before contacting support, please check the following:
- Confirm you are signing in with the same Google account that has access to the GSC properties you expect to see.
- Verify that your GSC properties are active and accessible when you log in directly to Google Search Console.
- If properties are confirmed active but still do not appear in Search Atlas, contact support and provide the affected GSC property URLs and the Google account email used during connection.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.