🗺️ Overview
Website Studio lets you build and manage your entire site from one place. However, some users encounter a handful of known issues: the page selector snapping back to the Home page, navbar changes not saving correctly, site-wide header edits reverting, and page creation or slug update failures. This article walks you through each issue and how to resolve it.
📋 Common Issues Covered
- Page selector snaps back to Home after switching pages
- A 10-second loading overlay appears on every page switch
- Navbar and visual layout changes appear saved but do not apply
- Site-wide header dropdown edits revert after saving
- Missing pages in the page selector
- Page creation errors and slug change failures
- Applying a navigation menu across all pages
- Removing specific items from the navigation
🔄 Page Selector Snaps Back to Home
If the page selector resets to the Home page every time you try to switch, or a loading overlay appears for around 10 seconds after each page switch, this is a known issue that has been resolved in a recent platform update. Follow these steps to confirm it is working correctly:
- Hard-refresh your browser by pressing Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear any cached version of the editor.
- Open Website Studio and use the page selector dropdown to switch to a different page.
- If the selector still snaps back to Home, log out of Search Atlas, clear your browser cookies, and log back in.
- Try using a different browser (Chrome or Edge recommended) to rule out browser-specific caching.
If the problem persists after these steps, contact support via the chat widget.
💾 Navbar and Layout Changes Not Applying
A previously confirmed bug caused Website Studio to display a success message after saving navbar or visual layout changes, even though the changes were not actually applied to the live site. This bug has been fixed. To ensure your changes save correctly going forward:
- Make your desired navbar or layout changes inside Website Studio.
- Click Save and wait for the confirmation message.
- Navigate away from the editor and return, or open your site in a new browser tab to verify the changes are visible.
- If the changes do not appear, try clearing your browser cache and checking again.
If changes continue to revert after a confirmed save, this may indicate a residual issue — reach out to support immediately so the team can inspect your site's configuration.
🌐 Site-Wide Header Dropdown Edits Reverting
Editing the site-wide header (including dropdown menus in the navigation) was affected by a bug that caused all edits to revert after saving. This has been resolved. Here is the recommended process for editing your site-wide header now:
- Open Website Studio and select any page to begin editing.
- Click on the header or navigation element you want to update.
- Make your changes — for example, applying a new menu structure, updating links, or removing navigation items such as What We Do.
- Click Save. Do not navigate away immediately — wait 3–5 seconds for the save to fully register.
- Refresh the page and confirm the header reflects your changes.
To remove a specific navigation item (such as "What We Do"), click directly on that item in the header editor, select the delete or remove option, and save. Repeat the save-and-verify process above.
📄 Applying a Navigation Menu Across All Pages
To ensure a consistent navigation menu appears on every page of your site:
- Open Website Studio and navigate to your Header or Navigation settings — this is typically managed as a global/site-wide component.
- Set up the navigation menu you want to use (for example, your Services page menu).
- Look for a Apply to All Pages or Set as Global Header option and enable it.
- Save your changes and verify by switching between pages in the page selector to confirm the header is consistent.
If you do not see a global header option, it may be because the header was added individually per page during a previous edit. In that case, contact support so a team member can apply the header globally from the backend.
🔗 Changing a Page Slug
To update a page's URL slug inside Website Studio:
- Open Website Studio and select the page you want to update from the page selector.
- Open the Page Settings panel (usually accessible via a gear or settings icon).
- Locate the Slug or URL field and enter the new slug.
- Save the changes. Note: changing a slug will update the page's URL, so update any internal links pointing to the old URL.
If the slug field does not save or throws an error, try refreshing the editor and attempting again. Persistent errors should be reported to support.
➕ Page Creation Errors and Missing Pages
If you receive an error when creating a new page, or a page you have created does not appear in the page selector:
- Refresh the Website Studio editor fully and check the page selector again — newly created pages can sometimes take a moment to appear.
- If the page is missing, try creating it again using a unique name and slug.
- Avoid using special characters in page names or slugs (use hyphens instead of spaces).
- If the error repeats or the page still does not appear, do not create duplicate pages — contact support to investigate.
⚠️ Note on Platform Naming
You may notice that the tool is labelled Website Studio in the navigation menu but appears as Website Builder in the browser URL or tab title. These refer to the same feature — this naming inconsistency is a known issue currently being addressed by the product team.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.