🔍 Overview
Website Studio uses AI to apply changes to your site visually and automatically. While powerful, a number of known bugs can occasionally affect the editing experience — including unwanted layout changes, failed reverts, missing blog images, and articles that disappear after a fix is applied. This article explains what causes these issues and what steps you can take right now.
⚠️ Known Issues at a Glance
- Unwanted menu or header changes applied after unrelated edits
- Reverts that appear successful but do not apply — or that wipe out other content
- Blog preview images not displaying in the blog listing or post cards
- Blog articles disappearing or becoming unclickable after a revert is triggered
- New page creation failing with a generic error, even after rephrasing the prompt
- Excessive credit usage from repeated failed attempts
All of the bugs listed above have been identified and resolved by our engineering team. If you are still experiencing any of these symptoms, the steps below will help you recover your content and stabilise your site.
🧭 Issue 1: Unwanted Header or Menu Changes
Editing one section of your site — such as a hero block or footer — can sometimes trigger an unintended change to your site-wide header or navigation menu.
- Do not run another edit immediately, as this may compound the issue.
- Open the Version History panel in Website Studio.
- Locate the version that existed before the unwanted change appeared.
- Click Restore this version and wait for the confirmation message before navigating away.
- Verify the header and menu look correct in the live preview before making further edits.
If the restore option is greyed out or the header still looks wrong after restoring, contact support via the chat widget (see the end of this article).
🔄 Issue 2: Reverts That Fail Silently or Remove Content
In some cases, Website Studio reports that a revert was successful, but the preview still shows the old (unwanted) state. In other cases, reverting one change can unexpectedly delete blog posts or other unrelated content.
- After any revert, hard-refresh your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) and check the live preview again.
- If content appears missing, go to Version History and look for a version that contains the missing content.
- Restore that version, then re-apply only the specific change you originally intended.
- Make one small change at a time and verify it in the preview before proceeding to the next edit.
Important: Avoid triggering multiple reverts in quick succession. Each revert call consumes credits and rapid attempts can leave the site in an inconsistent state.
🖼️ Issue 3: Blog Preview Images Not Showing
Blog post card images may fail to render in the blog listing page even though the image is correctly uploaded inside the post itself.
- Open the affected blog post in Website Studio's editor.
- Check that a featured image (sometimes labelled as a thumbnail or cover image) is set — this is separate from images placed inside the post body.
- Remove and re-upload the featured image, then save.
- Publish the change and clear your browser cache before checking the blog listing again.
If images still do not appear after completing these steps, the issue may be related to a rendering bug that our team has already patched. Raising it via the chat widget will allow our team to confirm the fix is live on your account.
📄 Issue 4: Blog Articles Disappearing or Returning a 404
Reverting a blog post edit — or even an unrelated site change — can in some cases cause blog posts to become unclickable, return a 404 error, or disappear from the listing entirely.
- Go to Version History and identify the last version where your blog posts were visible and working.
- Restore that version.
- Once restored, navigate to the blog section and confirm all posts are present and clickable.
- If you need to revert a specific blog post change going forward, make a note of the post content first so you can manually re-enter it if needed, as a safety measure.
🚫 Issue 5: New Page Creation Failing with a Generic Error
Attempting to create a new page in Website Studio sometimes fails with a vague error message, and rephrasing the prompt does not resolve it.
- Refresh the platform and try the page creation again from scratch.
- Keep the initial prompt short and specific — for example, "Create a blank contact page."
- If the error persists after two attempts, stop trying. Repeated failed attempts consume credits without producing a result.
- Contact support using the chat widget so our team can create the page on your behalf or investigate the root cause.
💡 Tips to Prevent Future Issues
- Edit one element at a time and confirm it looks correct before moving on.
- Check Version History regularly so you always have a clean restore point available.
- Avoid bulk or rapid changes in a single session — spacing out edits reduces the risk of conflicts.
- Screenshot or export important content (especially blog posts) before running a revert, as a precaution.
💬 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.