🔍 Overview
If you are using Search Atlas under a white-label setup, you may notice that automated AI Visibility report emails contain links pointing to the default Search Atlas domain rather than your custom white-label domain. This article explains why this happens and what steps you can take right now.
⚙️ Why This Happens
Automated AI Visibility report emails are generated by a background process that builds report links automatically on a schedule. Currently, this process does not yet read your white-label domain setting when constructing those links. As a result, any clickable link inside the emailed report routes recipients to the default Search Atlas domain instead of your branded URL.
This is a known platform issue. Our engineering team has identified the root cause — the automated report mailer needs to use your configured dashboard base URL — and a fix is actively in progress. No action on your end caused this behaviour.
🚨 Who Is Affected
- Agencies and resellers who have configured a custom white-label domain inside Search Atlas.
- Any client or team member who receives automated scheduled AI Visibility report emails and clicks a link inside them.
- White-label setups where maintaining brand consistency in client communications is critical.
If you are not using a white-label domain, your report links will work as expected and this issue does not apply to you.
✅ What You Can Do Right Now
While the platform fix is being released, use the steps below to share correctly branded reports with your clients.
- Log in to your Search Atlas white-label dashboard using your custom domain.
- In the left sidebar, click Reports to open the Report Builder (you can also navigate directly to /report-builder/projects-list).
- Locate the AI Visibility report you want to share.
- Open the report and copy the URL from your browser address bar. Because you are already logged in through your white-label domain, this link will reflect your branded URL.
- Share this copied link with your client directly — via email, messaging, or your preferred channel.
This manual method ensures every link you send carries your white-label domain until the automated emails are updated.
📋 Additional Tips
- Pause scheduled email delivery (if possible): If sending unbranded links to clients would cause confusion or brand concerns, consider temporarily pausing any automated AI Visibility email schedules until the fix is live.
- Set expectations with clients: If a client has already received an email with a Search Atlas domain link, let them know it is a temporary technical issue and provide them with the correct white-label link using the steps above.
- Bookmark your white-label Reports page: Keeping /report-builder/projects-list bookmarked under your custom domain makes it faster to grab correctly branded links on demand.
🛠️ Platform Fix Status
Our engineering team has confirmed this issue and a fix is currently in release. Once deployed, the automated report mailer will use your white-label domain when generating all links inside scheduled AI Visibility emails. No configuration change will be required on your end — the fix will apply automatically to your account.
We recommend checking platform release notes or announcements for confirmation once the update is live.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.