A bug affecting white label preview sessions has been resolved as of the 2026-07-21 release (WL-316). If you are still seeing unexpected content in your white label preview, use the steps below to confirm the fix is in place and to escalate if the issue persists.
✨ What Was Fixed
A bug caused unintended content to be visible during white label preview sessions. This has been addressed in the latest release. If you set up your white label preview before this release date, the fix should now be applied to your account automatically.
🛠️ Steps to Confirm the Fix
- Navigate to the Header apps-grid icon → More Features → Agency Hub (Set up your Agency's White Label).
- Open or share a preview of your white label environment.
- Check whether the preview now displays only the branding and content intended for your clients.
- If you are still seeing unexpected elements in the preview, take note of: your account or project name, a description of exactly which elements are still visible, and the date and time you observed the issue.
📋 Still Experiencing the Issue?
If the white label preview is still showing content it should not after following the steps above, please reach out to our team with the following information ready so we can investigate quickly:
- Your account or project name
- A description of the specific elements still visible in the preview (e.g., which content or sections appear unexpectedly)
- The date and time you first noticed the problem
- Any screenshots if possible
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.