🔗 What causes the popup issue?
When you add or edit a hyperlink in a press release, the link window may appear partially off-screen. This can happen when the editor is scrolled, the browser window is resized, or the browser zoom level is changed.
📍 Open the press release editor
- Open Authority from the left sidebar.
- Select PR Distribution.
- Choose New Release or Resume to open an existing draft.
🛠️ Try these quick fixes
- Scroll the editor back to the section containing the text you want to link.
- Move the page slightly upward or downward so the editor toolbar is visible.
- Reduce your browser zoom to 90% or 80%, then try opening the link tool again.
- Maximise the browser window and make sure your device display is not using an unusually large scaling setting.
- Close and reopen the press release editor, then retry the link tool.
- If the popup still opens off-screen, refresh the page and reopen the draft from Resume.
✏️ Add the hyperlink
- Highlight the words you want to link.
- Select the link or URL tool in the editor toolbar.
- Enter or paste the destination URL into the popup.
- Apply or save the link, then confirm that the linked text displays correctly.
✅ Check your link before publishing
- Confirm the URL starts with https:// when required.
- Check that the link opens the intended page.
- Review the surrounding text for formatting issues.
- Save the draft before leaving the editor.
💬 Need more help?
If the hyperlink popup remains unusable after these steps, note your browser, screen size, zoom level, and the actions that caused the issue. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.