🔍 Understand the charge
VIP Summit purchases may include access to Summit benefits, a VIP or Platinum tier, or a term extension. The amount can vary by tier, upgrade, promotion, or checkout selection. Review your purchase confirmation and the charge description to identify what was billed.
🧾 Check your purchase details
- Sign in to the Search Atlas platform using the email address used during checkout.
- Review your account, billing history, and Summit purchase confirmation.
- Compare the charge date and amount with any VIP, Platinum, upgrade, or term-extension purchase.
- Check whether another email address was used for the transaction.
💰 Request a refund review
If you do not recognize the charge, purchased the wrong tier, or no longer want the Summit benefits, request a refund review as soon as possible. Refund eligibility depends on the transaction and its status. Include the charge date, amount, purchase email, and a brief explanation so our team can investigate efficiently.
Some Summit-related charges may be processed as one-time payments rather than subscription charges. This can affect how the transaction appears in billing records, but our team can still review the payment and explain the available options.
⚠️ Avoid duplicate disputes
If you have already opened a bank or card dispute, tell us when contacting support. Avoid submitting multiple refund requests for the same charge, as this can delay review. If you do not recognize the transaction at all, contact your card provider as well as our team to protect your account.
💬 Contact support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.