🧭 Overview
After installing the OTTO pixel on your GoHighLevel (GHL) site, you may see a message indicating the pixel has not been detected. In many cases, this is related to a slow or in-progress site crawl rather than a pixel installation error. If you are experiencing this issue, the steps below can help you identify what to check and when to reach out for support.
⚠️ Pixel Not Detected After Installation
If the OTTO pixel is not being detected after you have installed it on your GoHighLevel site, this may be related to a slow crawl running in the background. You do not necessarily need to reinstall the pixel if you have already added it correctly.
- A slow or stalled crawl may delay pixel detection confirmation.
- If the crawl appears to be taking an unusually long time with no progress, this may require escalation to the support team.
- Do not reinstall the pixel multiple times while waiting — this will not speed up detection.
📋 General Pixel Installation on GoHighLevel
If you need to verify or redo your pixel installation on GoHighLevel, follow these general steps:
- Locate your OTTO pixel snippet within the Search Atlas platform.
- Log in to your GoHighLevel account and open the relevant sub-account.
- Navigate to your site's settings and find the area where you can add tracking or header scripts.
- Paste your OTTO pixel snippet into the appropriate field.
- Save your changes and publish or re-publish your site so the updated code goes live.
✅ Before Escalating
Before reaching out to support, confirm the following:
- Pixel is installed: The OTTO pixel snippet has been added to your GoHighLevel site's script or tracking code area.
- Site is published: You have saved and re-published your GoHighLevel site after adding the pixel.
- Sufficient time has passed: You have waited a reasonable amount of time after installation before expecting pixel detection to update.
- Crawl status: Check whether a crawl is still running or appears stalled — a slow crawl may be the cause of the delay.
🚨 When to Escalate
If your pixel remains undetected after confirming the above steps, or if your crawl appears stuck with no progress for an extended period, please contact support. When escalating, have the following ready: your project or site name, the domain where the pixel is installed, and any error messages or status indicators you are seeing.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.