🔍 What Are HyperDrive Credits?
HyperDrive Credits (HDC) are the resource units used to power advanced Search Atlas actions such as generating cloud stacks and submitting PRs through HyperDrive. Your account receives a set allocation of credits each billing cycle, and additional credits can be purchased separately.
📅 Do HyperDrive Credits Roll Over?
No — HyperDrive Credits do not carry forward to the next billing month. Credits that are part of your monthly subscription allocation expire at the end of each billing cycle and reset when your subscription renews. This means any unused monthly credits are cleared when a new cycle begins.
Bulk-purchased or invoiced credits are separate from your monthly allocation and are intended to persist beyond your billing cycle. If you purchased additional credits outside of your subscription and noticed they disappeared, this may have been caused by a platform issue that has since been resolved — see the section below for details.
🛠️ Known Issues That Have Been Resolved
Our engineering team investigated and fixed several issues that affected HyperDrive Credit balances and functionality. Here is a summary of what was addressed:
- Bulk-purchased credits not persisting: A bug caused invoiced and bulk-purchased credits to be written to the monthly credit key, which meant they were wiped out when the subscription renewed. This has been fixed.
- Missing credits after billing migration: A platform migration did not correctly transfer all existing customer credit quotas. This was identified and corrected.
- Elevated API error rate: A 2.42% error rate was detected across HyperDrive Credit API calls. The root cause was investigated and resolved.
- Cloud stack build errors: An error code issue affecting cloud stack generation has been fixed in an upcoming release, along with updated error messaging to make issues clearer.
If your account was affected by any of these issues before the fixes were applied, your credit balance may not have reflected the correct amount. Credits lost due to these bugs should now be restored or corrected. If you believe your balance is still incorrect, please reach out using the support instructions at the bottom of this article.
⚠️ Why Am I Getting Errors When Generating Cloud Stacks or Submitting PRs?
If you encounter an error when trying to use HyperDrive features, the most common causes are:
- Insufficient credits: Your monthly allocation may have expired or been fully used. Check your current credit balance via Avatar → Billing → Plans & Top-ups (Billing).
- Billing cycle reset: Credits reset at the start of each billing cycle. Actions attempted immediately after renewal may briefly show reduced balances while the system updates.
- Temporary API issue: A known error rate affecting HyperDrive Credit API calls has been resolved. If you experienced errors in the recent past, please retry the action.
- Cloud stack build error: A specific error code related to cloud stack generation has been identified and a fix is being released shortly. If you are seeing a build error, this may be the cause.
✅ Steps to Troubleshoot HyperDrive Credit Errors
- Log in to Search Atlas and navigate to your account or billing dashboard.
- Check your current HyperDrive Credit balance to confirm credits are available.
- If your balance looks correct but you are still seeing errors, refresh the page and retry the action.
- If you purchased bulk or invoiced credits and they are not reflected in your balance, this may be related to a previously resolved bug — contact support for a manual review.
- If errors persist after retrying, note the exact error message shown and contact our support team with that information.
💡 Tips to Make the Most of Your Credits
- Plan your cloud stack generation and PR submissions before the end of your billing cycle to avoid losing unused monthly credits.
- If you anticipate needing more credits than your monthly allocation provides, consider purchasing additional credits in advance so they are available when needed.
- Monitor your credit balance regularly through the account dashboard to avoid unexpected shortfalls.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.