Overview
Some Pro plan customers have reported that their account displays no AI quota (showing zero used and zero recurring) and an incorrect number of OTTO sites — even when their billing confirms they are on the correct plan with the expected allocations. LLM visibility data may also appear inaccurate. This is a known issue that requires manual review and correction by the Search Atlas support team.
What Causes This?
This issue occurs when quota allocations and OTTO site counts do not sync correctly with your billing plan. It is not caused by anything you have done, and it does not affect your underlying subscription. Resolving it requires the support team to investigate and correct the affected account directly.
Steps to Resolve
- Contact the Search Atlas support team. Because this issue requires manual review and correction on the backend, please reach out to support as soon as you notice incorrect AI quota or OTTO site counts. Provide your account email address and your current billing plan details so the team can locate and correct your account.
- The support team will investigate and apply the correction. A support agent will manually review your quota allocations and OTTO site counts and correct them to reflect your Pro plan entitlements.
- Once the correction has been applied, log back in to your Search Atlas account and confirm that your OTTO site count and AI quota now reflect your Pro plan entitlements.
What Your Pro Plan Should Include
Your Pro plan entitles you to a specific number of OTTO sites and a recurring AI quota allocation each billing period. If either of these values appears as zero, blank, or lower than expected, this indicates the allocations have not synced correctly and require manual correction by the support team.
Tips to Prevent Disruption
If you notice incorrect quota or OTTO site values, do not attempt to make changes to your sites or quota settings while the values appear incorrect, as this may complicate the backend investigation. Contact support promptly so the issue can be resolved with minimal disruption to your workflow.
If you are still experiencing issues after the correction has been applied, please reach out to our support team and we will be happy to help.