Understanding Account Linking in Search Atlas
Search Atlas allows you to connect external accounts such as Google Business Profile (GBP) and third-party integrations to power your Local and Social projects. These connections should only grant access to users you have explicitly authorized.
In rare cases, a known technical issue may cause accounts to become unintentionally linked. When this occurs, a user on a separate account may gain visibility into—or the ability to modify or delete—projects they should not have access to.
What This Means for Your Projects
If your account has been affected by this bug, you may notice:
- Projects appearing in your workspace that you did not create.
- Projects missing that you or your team did not delete.
- Accounts or data visible that do not belong to your workspace.
- Changes to your projects made by someone outside your organization.
This is a technical issue on our platform's side, not a result of misconfigured permissions or shared credentials. Our engineering team is aware of the problem and is actively working on a resolution.
How to Report This Issue
If you suspect unauthorized account linking or unexplained project deletion, please gather the following information so our engineering team can investigate promptly:
- Project name(s) affected by the issue.
- Account email(s) involved — both yours and the unauthorized account, if known.
- Timestamp(s) of when you first noticed the linking or deletion.
- Description of what happened, including any unexpected changes, deletions, or new projects.
- Screenshots of any unfamiliar projects, accounts, or activity you have observed.
What to Expect
Once you report the issue, our engineering team will investigate the root cause of the unauthorized linking, work to separate the affected accounts, and attempt to recover any deleted projects where possible. Resolution times may vary depending on the complexity of the account linkage and the extent of the data affected.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.