🔍 Overview
The Site Catalog allows you to browse publisher sites and switch your placement to a different niche — for example, moving from a general category to a garage door-related niche. If you are unable to open the Site Catalog or switch your publisher placement, an access issue may be preventing you from doing so. This article explains what to expect and how to escalate so the Search Atlas team can resolve it on the back end.
⚠️ Common Reasons for Site Catalog Access Issues
- Insufficient account permissions: Your user role may not have the access level required to view or modify publisher placements.
- Subscription or plan restriction: Site Catalog access may be tied to a specific plan or add-on that is not currently active on your account.
- Account configuration: In some cases, access must be enabled manually by the Search Atlas team on the back end.
🛠️ What to Expect and How to Escalate
Site Catalog access issues — including the inability to switch publisher placements to a specific niche such as garage door-related categories — are typically resolved by the Search Atlas team through a back-end configuration change. There is no self-serve fix available for this type of issue.
When you contact support, please have the following information ready so the team can act quickly:
- Your project name and the account email address associated with your Search Atlas account.
- A description of the exact issue you are experiencing (e.g., unable to open Site Catalog, unable to switch publisher placement to a specific niche).
- The niche or category you are trying to switch your placement to (e.g., garage door services).
- Any error message displayed, along with the approximate date and time the issue first occurred.
💡 Tips to Avoid Future Access Issues
- Ensure your account is configured with the appropriate permissions before attempting to switch publisher placements.
- If you expect to switch niches regularly, confirm with the Search Atlas team that your account is set up to support that workflow.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.