Why Does OTTO Still Recognize Deleted Articles?
If you have deleted an article and OTTO continues to reference or recognize it, this is a known issue that our team can investigate and resolve on your behalf. Because the exact behavior depends on how your site's content is indexed within OTTO, the resolution requires a support agent to review your specific workspace.
What to Prepare Before Contacting Support
To help our team resolve this as quickly as possible, please have the following ready when you reach out:
- Your project or workspace name in Search Atlas where the issue is occurring.
- The URL or title of the deleted article that OTTO is still referencing.
- Confirmation that the article has been fully removed from your live website (e.g., the URL now returns a 404 error or redirect) and from your CMS (not saved as a draft or in the trash).
- A description of where OTTO is still showing the deleted article — for example, in suggestions, content recommendations, or another specific area of the platform.
- The approximate date and time when you first noticed the issue.
Having this information ready will allow our support team to investigate your content index and take the appropriate action to clear the outdated reference from your workspace.
What Happens Next
Once you contact support, a team member will review your OTTO workspace and work to remove the deleted article from your content index. You do not need to take any additional steps in the platform before speaking with our team.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.