What Is Workspace Isolation?
In Search Atlas, every project belongs to a workspace — either a client workspace or a private (personal) workspace. Workspace isolation means that the data, configurations, and history inside one workspace are completely separate from those in another. This protects your clients' data and keeps your own projects independent.
Sometimes you may need to move a domain from a client workspace into your own private workspace (or vice versa) — for example, if a domain was added to the wrong workspace, or if a client relationship has ended and you want to retain the project under your own account.
What Happens During Reassignment?
When a domain is reassigned between workspaces, existing project data associated with that domain is retained as part of the transfer. Reassignment does not affect any other projects remaining in the original workspace — moving one domain out of a workspace will have no impact on other domains that remain in that same workspace.
How to Request a Domain Reassignment
At this time, workspace reassignments are handled by the Search Atlas support team to ensure data integrity throughout the process. Follow the steps below to submit your request.
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Identify the domain you want to move and note the exact name of the source workspace it currently belongs to.
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Identify the destination workspace — the private or client workspace where the domain should be reassigned. If you need a new private workspace created, mention that in your request.
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Contact the support team and provide the following details:
- Domain name to be moved
- Source workspace name
- Destination workspace name
- Confirmation that other projects in the source workspace should remain untouched
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The support team will confirm the reassignment details with you before executing any changes.
Important Considerations Before You Request
- Have your workspace details ready: Knowing the exact names of both the source and destination workspaces will help the support team process your request accurately and quickly.
- Only one domain is moved at a time: If you need multiple domains reassigned, list each one clearly in your request.
- No changes are made without confirmation: The support team will review your request with you before taking any action, so there is no risk of accidental changes.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.