🔍 What unexpected changes may mean
Unfamiliar projects, saved settings, or a changed logo can have several causes. Someone may have accessed your account, a team member may have made the change, or a temporary display or account-data issue may have shown incorrect information.
Do not assume that your data is permanently lost. First, secure access and collect details about what changed.
🛡️ Secure your account immediately
- Change your password to a new, unique password that you do not use elsewhere.
- Review team access. Open the account menu in the top-right corner, select Team Members, and check for unfamiliar users or roles.
- Remove unknown access if your permissions allow it. If you cannot remove a user, record their name and role.
- Sign out of other sessions if this option is available in your account security settings.
- Secure the email account associated with Search Atlas, including its password and multi-factor authentication settings.
📋 Check what changed
Record the project names, logo appearance, approximate time of each change, and the page where you noticed the issue. Take screenshots before making further edits when possible.
- Check whether the unfamiliar projects appear in your normal workspace or under a different team.
- Ask authorized team members whether they created or edited the projects.
- Refresh the page, sign out, and sign back in to check whether the display changes.
- For logo issues, check both the account dashboard and any white-label or agency-facing pages.
🖼️ If your logo was changed
Confirm that the logo is incorrect across more than one page. A cached image, a white-label setting, or a temporary display problem can sometimes show an outdated or incorrect logo.
After securing the account, upload the intended logo again if you have permission to manage branding. If the upload fails or the wrong logo continues to appear, keep the screenshot and page URL for investigation.
⚠️ Signs of possible unauthorized access
- Projects or settings changed without approval.
- Unknown team members or permission changes.
- Changes that return after you correct them.
- Activity occurring while your team confirms that nobody made the change.
- Unexpected password-reset or login notifications.
If you see these signs, avoid sharing your password and complete the security steps above before continuing to edit account settings.
💬 Contact support
When contacting support, include the affected workspace or project names, screenshots, approximate timestamps, the account email domain, and the steps you already completed. Do not include passwords, authentication codes, or other sensitive credentials.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.