What This Article Covers
Some customers using iFrame embeds for GBP Local Heatmaps have seen the embed become stuck on the Search Atlas loading screen, display a login prompt, or fail to render at all. The steps below will help you troubleshoot and resolve lingering browser or cache-related problems.
Known Issue
This is a confirmed platform issue where shared iFrame embeds for Local SEO Heatmaps can load indefinitely or redirect to a login screen instead of displaying the heatmap. If you are experiencing this behaviour, the steps below should help resolve it.
Step-by-Step Troubleshooting
- Clear your browser cache and cookies. Stale cache data is the most common reason an embed continues to misbehave. Clear your cache and cookies in your browser settings, then reload the page containing the iFrame.
- Test in an incognito or private window. Open a fresh incognito or private browsing session and paste your iFrame embed URL directly into the address bar. This rules out any browser extensions or stored session data interfering with the load.
- Try a different browser. If the embed still does not load, open it in a different browser entirely (for example, switch from Chrome to Firefox or Edge) to confirm whether the issue is browser-specific.
- Regenerate the shareable iFrame embed. Log in to Search Atlas, navigate to the Local SEO Heatmaps section, and open the relevant heatmap. Generate a fresh iFrame embed code and replace the old embed code in your custom dashboard with the newly generated one.
- Check that the heatmap data has loaded inside the platform. Before embedding, confirm that the heatmap renders correctly when you view it directly inside the platform. If it does not load there either, the underlying heatmap data may need to be refreshed first.
- Test the updated embed. After replacing the embed code, reload your custom dashboard and confirm the heatmap now displays correctly.
Still Need Help?
If the iFrame embed is still loading indefinitely after completing all steps above, please contact our support team via the chat icon in the bottom-right corner of Search Atlas so we can investigate further for your account.