🔍 What Happened
A confirmed bug affected Smart Ads accounts, resulting in an API-related deletion issue and an unintended account downgrade. This was not caused by any user action — both issues stem from an internal platform problem that our engineering team is aware of.
Because this issue involves backend systems and API-level operations, resolution requires direct action by our support and engineering team. Self-service restoration is not available for this type of issue.
📋 What This Bug May Affect
If your account has been impacted, you may notice one or both of the following:
- Deleted campaigns: Google Ads campaigns may have been removed without any action on your part.
- Account downgrade: Your Search Atlas account may have been downgraded unintentionally.
Both of these issues require backend intervention by our team to investigate and correct.
How to Escalate This Issue
To help us investigate and resolve this as quickly as possible, please have the following information ready when you reach out to our team:
- Your Search Atlas account username or email
- The approximate date and time you noticed the issue
- A description of what changed (e.g., which campaigns appear to be affected, or what account tier change you observed)
- Any error messages you received in Search Atlas or Google Ads
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.