## **🔍 What Happened**

A confirmed bug affected Smart Ads accounts, resulting in an API-related deletion issue and an unintended account downgrade. This was not caused by any user action — both issues stem from an internal platform problem that our engineering team is aware of.

Because this issue involves backend systems and API-level operations, resolution requires direct action by our support and engineering team. Self-service restoration is not available for this type of issue.

## **📋 What This Bug May Affect**

If your account has been impacted, you may notice one or both of the following:

- **Deleted campaigns:** Google Ads campaigns may have been removed without any action on your part.
- **Account downgrade:** Your Search Atlas account may have been downgraded unintentionally.

Both of these issues require backend intervention by our team to investigate and correct.

## **How to Escalate This Issue**

To help us investigate and resolve this as quickly as possible, please have the following information ready when you reach out to our team:

- Your Search Atlas account username or email
- The approximate date and time you noticed the issue
- A description of what changed (e.g., which campaigns appear to be affected, or what account tier change you observed)
- Any error messages you received in Search Atlas or Google Ads

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.