What Is the Cross-Client Keyword Issue?
When running an OTTO PPC Campaign Audit, you may notice keyword recommendations that reference a different client's account name. This is a known issue within the OTTO PPC audit engine and our engineering team is actively investigating the root cause.
What Should You Do?
If you encounter this issue, follow these steps:
- Verify the account you are auditing. Double-check that you selected the correct client account when launching the audit.
- Review each keyword recommendation individually. Evaluate every suggested keyword, negative keyword idea, and performance observation on its own merits. The keyword data itself may still be relevant to your account even though the client name label is incorrect.
- Apply only recommendations that make sense. Cross-check each suggestion against the client's actual industry, business type, campaign structure, and location. Skip any recommendation that does not align with the account you are auditing.
- Document the details. Record the name of the client account you were auditing, the incorrect client name that appeared in the recommendations, the specific keywords affected, and the date and time you ran the audit.
- Report the instance to our team. Share the details you gathered so engineering can investigate and resolve the issue faster.
Is a Fix on the Way?
Yes. Our engineering team is actively working on resolving this known issue. We appreciate your patience while we address it.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.