This article explains how to check your Summit upgrade, locate the Search Secrets Pack, and document an invalid-order error for resolution.
📍 Where to Find It
Open the account menu from your avatar in the top-right corner, then open Billing. Use the Plans & Top-ups tab for your Summit upgrade and the Services tab for the Search Secrets Pack.
🛠️ Step-by-Step
- Open Billing → Plans & Top-ups and confirm whether your Summit upgrade is active, pending, or incomplete.
- Open the Services tab and use Search to look for Search Secrets Pack.
- If the pack is unavailable or the order shows Invalid order, do not repeatedly resubmit the purchase.
- Record the exact error message, the email on the account, your Summit upgrade status, the attempted purchase date and time, and any order or transaction ID shown.
- Open the platform chat widget, type human teammate, and provide those details so the team can investigate the failed order.
✅ How to Confirm It Worked
Your fix is complete when the Summit upgrade shows the expected active status and the Search Secrets Pack appears as available or purchased without the invalid-order message. If either status is still missing, share the exact error details with the human teammate.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.