Overview
If you manage multiple Search Atlas accounts or work with an agency, you may need to transfer an OTTO project from one account to another. This article explains what to expect when a frozen OTTO project is involved in an account transfer.
What Is a Frozen OTTO Project?
An OTTO project becomes frozen when the account no longer meets the conditions required to keep it active — most commonly because the subscription has lapsed or the account no longer has access to OTTO SEO. While frozen, active automations and optimisations are paused.
Can a Frozen OTTO Project Be Transferred?
Transferring a frozen OTTO project between Search Atlas accounts is not a standard self-serve action. Because the project is in a frozen state, the transfer requires backend assistance from the Search Atlas support team. You cannot complete this through the platform interface on your own.
What to Have Ready When You Contact Support
To help the support team process your request as quickly as possible, have the following information ready before reaching out:
- The name of the OTTO project you need transferred
- The originating account (email or account name)
- The receiving account (email or account name)
- Any error messages or status indicators you have seen related to the frozen or transfer state
- The date and time the issue was first noticed
Before Requesting a Transfer
- Confirm the receiving account has an active Search Atlas subscription that includes OTTO SEO access — a frozen project cannot be activated in an account that does not support OTTO SEO.
- Ensure the receiving account owner has the appropriate permissions to manage the project once it is transferred.
Frequently Asked Questions
- Will previously deployed changes be lost during the transfer? The support team will assess the state of your specific project during the transfer process and advise you on the outcome for any previously deployed changes.
- Can the original account still access the project after the transfer? Once a project is transferred, ownership moves to the receiving account. Contact support before initiating a transfer to understand the access implications for your specific setup.
- What if the receiving account does not have an active subscription? The project cannot be unfrozen or activated in the receiving account until an eligible subscription is in place. The support team can advise on next steps.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.