🔍 Overview
Some users have encountered an issue where articles generated through Topical Maps either fail outright, produce empty content, or remain stuck in a generating state for an extended period with no visible progress. This article explains what caused the issue, what was done to fix it, and what steps you can take right now.
⚙️ What Caused This Issue
This problem was traced to a backend race condition in the bulk article creation process used by Topical Maps. Specifically, when multiple articles were dispatched for generation at the same time, the system occasionally could not locate the correct processing session, causing generation to fail silently or stall indefinitely. The engineering team identified and resolved this in production.
The following confirmed bugs have all been marked Done in our engineering backlog:
- Bulk article creation in Topical Maps and Supplemental Content returning a Failed to create articles error
- Bulk Topical Map generation intermittently failing due to an internal session lookup error during processing
- Topical Map article creation failing consistently when using the bulk creation workflow
✅ What to Do Right Now
Because the fix has been deployed to production, most users will no longer experience this issue. Follow these steps to retry article generation:
- Go to Left sidebar → Content → Content Genius.
- Open your Topical Map and review the articles that failed or show empty content.
- Retry generation for the affected articles. Use the bulk generation option if you need to regenerate multiple articles at once.
- Allow a few minutes for processing to complete. If articles begin generating successfully, the fix is working as expected for your account.
🚩 If Articles Are Still Stuck or Failing
If you retry generation and articles remain stuck, return empty content, or immediately show a failure message, there are a few things worth checking before contacting support:
- Refresh the page before retrying. A stale session in your browser can sometimes cause generation to appear stuck when it has actually already failed in the background.
- Try generating a smaller batch. If you were generating many articles at once, try generating a few at a time to isolate whether the issue is batch-size related.
- Check your account's content generation quota. If your plan's content generation limit has been reached, new articles will not generate successfully.
- Wait and retry. If there is an active platform incident, retrying after 15–30 minutes often resolves temporary failures.
📋 What to Share With Support
If none of the steps above resolve the issue, gathering the following information before contacting support will speed up the investigation:
- The name of the affected Topical Map
- The approximate time the failure first occurred
- Whether all articles failed or only some
- Whether any articles show empty content versus an explicit error message
- How long affected articles have been stuck in a generating state
💬 Contact Support
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.