If you disconnected your site from the 10Web dashboard and now can't reach WordPress admin or 10Web, you can reconnect by creating a blank WordPress site in 10Web and pointing your domain to it. 10Web detects your existing files and syncs them, so your content and OTTO connection stay intact.
✅ What disconnection actually changed
Disconnecting only removed the 10Web dashboard's access to your site. It did not delete your site or your content.
- Your site is still live.
- The SearchAtlas plugin is still installed, active, and connected to our system.
- Your WordPress files are untouched on the server.
This means you are reconnecting access, not rebuilding anything.
📞 Contact 10Web support before you reconnect
Before you start, message 10Web support so they can protect your existing content during reconnection.
What to tell 10Web
- You removed the site from the dashboard but did not delete the files.
- You want to reconnect without a new WordPress installation.
With this context, 10Web can guide the reconnection so there's no risk to your existing WordPress content.
🔁 Reconnect your site in 10Web
Follow these steps in order to restore 10Web dashboard access to yourdomain.com.
Steps to reconnect
- Create a blank WordPress site when 10Web prompts you to.
- Point your domain (
yourdomain.com) to that new site. - Let 10Web detect and sync — it will recognize your existing WordPress files and pull them in.
Once 10Web finishes syncing, your dashboard access is restored and your original content appears as before.
🔌 Confirm your OTTO connection is back
Because the SearchAtlas plugin was never disconnected, your OTTO connection resumes automatically once 10Web dashboard access is restored.
- No need to reinstall the SearchAtlas plugin.
- No need to re-link OTTO manually.
- OTTO reports as connected once the site is reachable through 10Web again.
After reconnection, verify your OTTO connection status in the plugin dashboard. If OTTO is disabled, your schema markup may not display on the frontend even if it was previously deployed — contact support if you need to re-enable it.
You'll know you're done when you can open your site in the 10Web dashboard and OTTO shows an active connection.
🧰 Troubleshooting reconnection issues
If reconnection doesn't go as expected, try these steps before reaching out for further help.
- If 10Web doesn't detect your files, verify file permissions and database access with 10Web support.
- If syncing is stuck, check your Site Audit status in the SearchAtlas dashboard.
🎯 You've learned that disconnection only removed 10Web's dashboard access — your site, content, and SearchAtlas plugin are all intact. Reach out to 10Web support, then create a blank site and point your domain to it to reconnect, and your OTTO connection will resume on its own.