This article helps you resolve an "invalid order" error that appears when attempting to purchase an add-on (such as the Search Secrets Pack) alongside or after a Summit upgrade. This error typically means there is a mismatch between your current order session and the add-on being applied — but it can be fixed quickly with the right information.
🔍 Common Causes
- The add-on was triggered in a separate browser session or tab from your original upgrade purchase.
- Your Summit upgrade order did not fully process before the add-on was attempted.
- A browser cache or cookie issue caused the order session to expire or conflict.
- The add-on link used was tied to a different order context than your account's current purchase.
🛠️ Step-by-Step
- Do not attempt the purchase again immediately — repeated failed attempts can cause further session conflicts.
- Clear your browser cache and cookies, then close and reopen your browser completely.
- Log back into your account and confirm that your Summit upgrade is showing as active or completed in your account settings before retrying the add-on.
- When retrying the add-on purchase, use the same browser session in which you are already logged in — do not open the add-on link in a private or incognito window unless you are also logged in there.
- If the error appears again, do not retry further. Instead, note the exact error message shown on screen and the name of the add-on you were attempting to purchase (e.g., Search Secrets Pack, $97), then contact support via the chat widget so a teammate can manually apply the add-on to your account.
✅ How to Confirm It Worked
After a successful add-on purchase, you should receive a confirmation email for that specific add-on transaction. Inside your account, the features or content associated with the add-on (such as Search Secrets Pack materials) should become visible or unlocked. If you do not see a confirmation email within a few minutes or the content does not appear, the order did not complete — reach out to support before attempting to purchase again to avoid duplicate charges.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.