🔍 Understand the Charge
If you were charged after a free trial without actively subscribing, the charge may be linked to an active OTTO project on your account. Even if you did not complete signup, an OTTO project can trigger billing.
🛠️ Remove or Deep-Freeze Your OTTO Project
Before requesting a refund, ensure no OTTO projects are active:
- Log in to your Search Atlas account.
- Navigate to OTTO SEO → All Sites (SEO Automation).
- Locate any active OTTO projects.
- Either delete the project or use the deep-freeze option to stop all associated billing.
This step is required to prevent future charges and qualify for a refund.
💬 Request a Refund via Support
Once the OTTO project is removed or frozen, contact support to initiate the refund:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to connect with a support agent.
- Provide your account email and mention the unexpected post-trial charge.
- Confirm that you have removed or deep-frozen the OTTO project.
The agent will submit a refund request using the standard template.
⏱️ Refund Details and Timeline
After approval, you will receive confirmation with the following details:
- Refund Amount: Full amount charged (e.g., $199)
- Refund Method: Original payment method
- Expected Timeframe: Refunds typically reflect within 5–10 business days
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.