📌 Overview
Your NAP citation profile (Name, Address, Phone) is used by Search Atlas to scan and manage your business listings across online directories. If your account has been cancelled and you need to update a detail — such as a phone number — this article explains what is possible and how to get help.
🔍 What Is a NAP Citation Profile?
A NAP profile stores the core business information Search Atlas uses when running citation scans and managing local listings. It includes:
- Business name
- Address
- Phone number
Keeping this information accurate is essential for local SEO. Incorrect or outdated details — especially a phone number — can cause inconsistencies across directories and hurt your local search rankings.
⚠️ Why Cancelled Accounts Cannot Self-Serve NAP Updates
When an account is cancelled, access to the platform's full feature set is restricted. This means you cannot independently edit your NAP profile through the platform's citation management tools, which require an active subscription to function.
If your account is cancelled, you will not be able to:
- Edit your NAP citation profile directly in the platform
- Run new citation scans against updated contact details
- Push corrected information to connected directories
✅ How to Get Your Phone Number Updated
Even with a cancelled account, our support team can assist you. Please have the following details ready so the team can process your update quickly:
- Your business name (e.g., Showcase Financing)
- The new phone number you need applied to your NAP profile
- Any additional location details if you manage multiple listings
Our team will review your account and apply the phone number update to your NAP citation profile on your behalf.
💡 Reactivating Your Account to Manage Citations Yourself
If you plan to continue managing your local citations and keeping your NAP data accurate across directories, reactivating your subscription gives you full access to the citation management tools. Once reactivated, you can update your NAP profile and run citation scans directly within the platform.
From there you can:
- Edit your business name, address, and phone number
- Run citation scans to check directory consistency
- Identify and fix NAP mismatches across the web
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.