🔍 Overview
If you purchased a Summit Platinum package during a promotional period, your account received a temporary boost in credits (up to 10 million credits) as part of that special offer. Once the promotion period ends, your credit balance returns to your standard plan quota. This article explains why this happens, what it means for your files, and what steps you can take.
💡 Why Did My Credits Drop Overnight?
During Summit promotional events, Search Atlas applies a temporary unlimited or boosted credit quota to eligible accounts. When the promotion window closes, this boost is automatically removed and your account reverts to the credit limit included in your base subscription plan.
- Before promotion ends: Your account shows the elevated promotional credit balance (e.g., 10M credits).
- After promotion ends: Your account returns to your standard plan limit (e.g., 200K credits).
- This change is applied automatically across all Summit Platinum accounts at the close of the promotional period — it is not an error or a bug specific to your account.
This behaviour is expected and is part of how Summit promotional pricing is structured. The promotional credits are designed for use during the active Summit event window.
📁 Why Can't I Access or Download Files from Atlas Agent?
File access in your Atlas Agent activity history is tied to your active credit quota and subscription status. If you are unable to view or download files generated during the promotional period, this is typically caused by one of the following:
- Your account has reverted to a lower-tier quota that does not retain access to files created under the elevated promotional credit limit.
- The promotional period has ended and certain features or outputs associated with that tier are no longer active.
- A brief delay in syncing your account status after the promotion closes.
We strongly recommend downloading any important files and outputs before a Summit promotional period ends to ensure you retain local copies of your work.
✅ What You Should Do
- Confirm your current plan: Navigate to your account billing or subscription page to verify which base plan is active on your account.
- Check your credit balance: Your credits displayed now reflect your standard plan quota, not the promotional boost.
- Download files promptly: If you still have a window of access, go to your Atlas Agent activity history and download any reports or outputs you need.
- Review your usage: Plan your Atlas Agent tasks around your standard credit quota going forward so you do not run short between billing cycles.
🛠️ How to Avoid This in the Future
- Take note of the end date of any Summit or promotional offer at the time of purchase.
- Prioritise high-credit tasks (such as large Atlas Agent runs) during the active promotional window.
- Save or export important outputs as soon as they are generated — do not rely on the platform as a long-term file storage solution during promotional periods.
- If you need more credits beyond your standard plan, contact us via the chat widget to explore upgrade options.
❓ Frequently Asked Questions
Will I lose the work I completed during the promotional period?
The tasks you ran and results generated are logged in your activity history. However, file download access may be restricted once the promotional quota is removed. Download files before the promotion ends to keep a copy.
Is this a billing error?
No. The credit reduction is an automatic and expected part of the Summit promotional structure. Your base plan credits remain unchanged from what was included in your original subscription.
Can I purchase more credits or upgrade my plan?
Yes. If your standard credit quota does not meet your needs, you may be eligible to upgrade your subscription. Open the chat widget to speak with the team about your options.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.